Specialist Review Queue
Requests routed from guided AI conversations, prioritized for human review and disposition.
Open cases
3
At SLA risk
1
Flagged for QA
0
| Member / request | Priority | Status | SLA | Assigned to | Waiting | Actions |
|---|---|---|---|---|---|---|
Taylor Reyes Meridian Benefits Group · Benefit option guidance Wants a plain-language overview of benefit options after an employment status change. | Medium | New | Respond within 4 business hours | Unassigned | 4h | |
Jordan Blake Horizon Wellness Alliance · Enrollment eligibility Needs Premium tier eligibility confirmed before enrollment completes. | High | In Review | Respond within 2 business hours | Priya Anand | 1d 5h | |
Riley Thompson Civic Alliance Membership Network · Membership renewal Wants a tier-change cost comparison before the renewal deadline. | Low | Awaiting Member | Respond within 1 business day | Marcus Webb | 2d 1h | |
Casey Nakamura Brightline Financial Wellness · Account access Could not complete onboarding step; resolved via guided account recovery. | Medium | Resolved | Respond within 4 business hours | Sofia Delgado | 16h |